Refund & Cancellation Policy

Introduction

Teez1 strives to provide a smooth and reliable grocery delivery experience. However, we understand that issues may arise. This policy outlines how cancellations, refunds, and order adjustments are handled.

Order Cancellation by Customer

A customer may cancel an order before it has been accepted by the partner store or assigned to a rider. Once the order is prepared or dispatched, cancellation may no longer be possible. In this case, delivery charges or partial costs may still apply.

Order Cancellation by Teez1

Teez1 reserves the right to cancel an order if items are unavailable, the delivery address is outside the service area, the customer is unreachable, or if unusual activity is detected. In such cases, eligible payments will be refunded.

Refund Conditions

Refunds may be issued in the following situations:

• • Wrong or missing items in the order
  • Items delivered damaged or expired
  • Delivery delays beyond reasonable timeframes
  • Order cancelled due to non-availability of stock
    
    

Refunds are processed through the same payment method used during the purchase. Processing times may vary depending on the gateway.

Non-Refundable Situations

Refunds will not be provided for issues caused by customer mistakes such as providing the wrong address, not answering calls, refusing to accept delivery without valid reason, or misuse of discount codes.

Return Policy

Since groceries include perishable goods, returns are only accepted under specific circumstances such as receiving spoiled, damaged, or incorrect items. Any return request must be reported within a short timeframe after delivery along with proof.

Contact & Resolution

If you experience any issue, you can contact Teez1 support. Our team will evaluate your case and facilitate a fair resolution as quickly as possible.